Operations Development Manager

Living Our Values

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

• Career Growth:
  Advance your career with opportunities for leadership and personal development.
• Culture of Excellence:
  Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits:
  Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

The Fixed Operations Development Manager will report into the Director, Field Fixed Operations and provide automotive in-dealership best practices consultative services to optimize the dealer's overall parts and service performance and enhance the customer experience, as outlined in the Fixed Operations Consultative model. The Fixed Operations Development Manager is responsible for driving parts sales growth efforts through both wholesale and customer pay channels as well as supporting service sales development and growth within GST target automotive dealers.

This Manager will also support key service growth initiatives as directed by the Field Director. These duties may include but not limited to Toyota Express Maintenance, service retention, SWOT activity, CPRO growth, service training and other key responsibilities needed for in-dealer support. Candidate must have acumen in both Parts and Service dealership operations. Position will require 75% travel.

• Support the drive to grow both wholesale (collision & mechanical) and Customer Pay part sales.
• Support District Service & Parts Managers in implementing Fixed Operations business plans at the dealer level.
• Support dealership service growth and enhance the customer experience in coordination with Fixed Field Directors and DSPMs.
• Partner with dealerships on key service KPIs and action plans, including Toyota Loyalty and Engagement, Toyota Express Maintenance, missed recall opportunities, retention drivers, CPRO growth, Service Connect, SWOT reviews, and capacity planning.
• Conduct in-dealership consultations to assess service processes, technician utilization, and overall operational performance. Analyze key metrics (ELR, CPRO count, retention, CSI, technician productivity/efficiency) and develop targeted improvement plans.
• Deliver service training to dealer personnel on customer handling, appointment processes, shop loading, and service drive optimization.
• Guide dealers in implementing strategies to improve retention, customer satisfaction, and service profitability.
• Support training and adoption of GST/TMNA service programs, technology, and initiatives that drive efficiency and loyalty.
• Establish/develop in-dealership parts department contacts and understand improvement opportunities at designated GST dealerships.
• Conduct formal wholesale business development customer/client contact visits for wholesale and collision contacts with dealership wholesale stakeholders.
• Report wholesale performance, analyze opportunities and present recommended actions to assigned dealers, GST management and field.
• Utilize key tools for wholesale growth, including but not limited to:
  Parts Sales Xcellerator (PSX), Repair Link, Overall Parts Solutions (OPS), Collision Link, CCC.
• Collaborate with the DSPMs on parts business and related opportunities.
• Demonstrate a thorough understanding of TMS/GST programs (e.g. STAR, Warranty – parts retention,…