Service Advisor Job Dallas area,Texas USA,Automotive

Essential Duties and Responsibilities:

Complete Car Spa's Service Advisor Certification Program.
Follow the 7-step model (observe the vehicle, greet the customer, relate observation, make a recommendation, pause, respond to acceptance or rejection, send off the customer) to achieve customer satisfaction and sales goals.
Process customer transactions (all types of tender) at the entrance to tunnel.
Operate Point-of-Sale System and Tunnel Control System (as applicable to location).
Remove or prepare vehicle accessory items that may be jeopardized in the car wash tunnel.
Answer questions that customers may have about all services offered by Car Spa.
Cross-trained to perform all vehicle services, including car wash and express detail services.
Other duties as assigned.
This position is eligible for bi-weekly bonuses!

Working Conditions:

All work is done outdoors in all types of weather.
Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.

Qualifications:

Mandatory

Customer service experience
Strong communication skills
Must be able to pass background screening

Preferred

Sales experience
Car wash experience
Automotive service experience

Car Spa, Inc. is an equal opportunity employer.

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