Office Services Workflow Coordinator - Mon - Fri

Position: Office Services Workflow Coordinator - Mon - Fri 8am-5pm
** This website is operated, hosted and managed by Williams Lea Limited,*
* ** 3 Savannah Way, Leeds LS10 1AB
, United Kingdom.****. View our** .
* Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
* 401k Retirement Savings Plan Including Employer Match
* Paid Time Off (PTO)
* Life Insurance
* Paid Parental Leave
* Short-term & Long-term Disability
* Healthcare & Dependent Care Flexible Spending Accounts
* Domestic Partner Coverage
* Commuter Benefits
* Legal Assistance
* Employee Assistance Program (EAP)
* Additional Employee Perks and Discounts
*
* Job Duties:

**(  denotes an “essential function”)
* Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
* Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packages
* Ensure team provides outstanding service to clients, while building strong customer relationships.
* Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
* Produce required reports on schedule.
* Provide job intake services as prescribed by manager.
* Read, interpret and understand all print request emails and forms.
* Communicate with manager and client on job or deadline issues.
* Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
* Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
* Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.
* Make sure that team is following standard operating procedures at all times.
* Train new employees on policies and procedures.
* Handle sensitive and/or confidential documents and information.
* Maintain all logs and reporting documentation as required.
* Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.

Must have good organizational skills. High school diploma or equivalent experience. Minimum of three years office service office services experience preferably in a legal, banking or large corporate environment.

Experience directing workflow. Ability to handle sensitive and/or confidential documents and information. Ability to make independent decisions and use problem-solving skills. Ability to work in a fast-paced team environment. Ability to prioritize work to balance multiple projects and deadlines. Ability to cultivate and maintain effective working relationships with clients, team members, manager and others through excellent verbal and written communication skills.

Exceptional customer service skills. Intermediate computer skills required.
** Longevity driven by innovation
** In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
#J-18808-Ljbffr