Associate Relationship Manager, National Title Solutions

SUMMARY

The primary goal of the NTS-Associate Relationship Manager (ARM) position is to support the sales and service objectives of the National Title Solutions (NTS) team. Further, to serve in a development role to transition to that of a Relationship Manager in the future.

• Responsible for supporting NTS Sales Team with Client on-boarding, implementation, and ongoing support.
• Liaison between Sales Team and Operations Team to facilitate communication regarding Client needs.
• Assists in the cross selling of bank products and services to the existing client base.
• Prepares sales presentations, packages, and folders for sales team.
• Ships and receives documentation, statements, and other client correspondence.
• Composes a variety of client letters using appropriate and professional business language and handles incoming mail.
• Sets clients up with Internet Banking and other alternative delivery services.
• Troubleshoots client issues as needed.
• Prepares power-point presentations and excel spreadsheets as needed in support of managers.
• Organizes and maintains a file system and files correspondence and other records.
• Maintain ongoing communications with Operation Specialists and Treasury Service partners on any pending service issues and or account opening and onboarding.
• Answers and screens telephone calls for NTS Bankers and arranges conference calls if applicable.
• Researches, compiles, stores and retrieves data for presentation of reports. May prepare statistical reports.
• Coordinates and arranges meetings, prepare agendas, reserve and prepare records and transcribe notes of meetings.
• Contributes to the team effort to accomplish results.
• Assists NTS Bankers and NTS-Team Leader with various projects.
• Assists NTS Operations Manager and Support Associates.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Bachelor's Degree in business related field desirable

• At least two years' experience as an NTG Ops Specialist or equivalent experience preferred
• Experience in bank customer service capacity, dealing with a national client base preferred

Candidates residing in locations within Bank United's footprint may be given preference.