Dispatcher, Business

Overview

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• Job Title:
  
  Dispatcher
• Location:
  
  Dallas, TX
• Department:
  Dispatch
• FLSA Status:
  Non-Exempt
• Shifts Hiring:
  Full-time, Night Shift

Acadian Companies

Job Title: Dispatcher

Alternate Job Title(s): Emergency Medical Dispatcher;
Paramedic

Division/Department: Acadian Ambulance Service

Status: Hourly—Non-Exempt

Performance Appraisal Type: Professional

Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses. Direct inbound and outbound telephone calls to appropriate departments, internal and external.

Reports To: Operations Supervisor, Operations Manager, Vice President of Operations

Equipment: Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

• Assists ground and/or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as requried.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

Physical activities and the amount of time spent performing each while on this job:

AMOUNT OF TIME:
None / Up to 1/3 / 1/3 to 2/3 / Over 2/3

Stand, Walk, Sit, Talk or hear, Use hands to finger, handle or feel, Climb or balance, Stoop, kneel, crouch or crawl, Reach with hands and arms, Taste or smell

Weight lifting requirements and the amount of time spent lifting on this job:
None / Up to 10 pounds / Up to 25 pounds / Up to 50 pounds / Up to 100 pounds / More than 100 pounds

Vision Requirements:
Distance Vision, Close Vision, Peripheral Vision, Depth Perception, Focusing;
Color Vision

Work Environment:
Exposure to environmental conditions and the amount of time exposed to each on this job includes Wet, humid conditions (non-weather);
Work near moving mechanical parts;
Work in high, precarious places;
Fumes or airborne particles;
Toxic or caustic chemicals;
Outdoor weather conditions;
Extreme cold;
Extreme heat;
Risk of electrical shock;
Vibration.

Noise Level Associated With This Job:
Moderate Noise

• High School Diploma or GED.
• National and/or State certification as an Emergency Medical Technician determined by appropriate state requirements preferred.
• Completion of EMD certification will be required.

• Maintain social, ethical and organizational norms.
• Achieve accomplishment of all task details, no matter how small.
• Maintain good personal motivation; develop a sense of ownership of job tasks and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.

• Orientation to job requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Seniority level:
Entry level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Hospitals and Health Care

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