Licensee Operations Manager

At Avis Budget Group,we’redriven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity.

We’redefining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The Licensee Operations Manager is responsible for managing a portfolio of North American licensees, driving operational excellence and revenue performance across the network. This is a development role designed for high-performing operations managers seeking to build breadth in licensee relationship management, commercial performance, and cross-functional operational leadership.

• Manage a focused portfolio of North American licensees, serving as the primary operational point of contact
• Manage and improve licensee operational and revenue performance across the assigned portfolio
• Drive growth and market expansion within the portfolio, including onboarding of new licensee operators
• Support the opening and closing of locations across the portfolio, expanding licensee footprint across North America in line with company processes
• Conduct regular calls with licensee partners and undertake periodic on-site visits to maintain strong operational relationships
• Communicate performance trends, risks, and recommendations to leadership on a regular basis
• Work closely with field operations, customer service, and process teams to resolve customer issues and licensee partner requests
• Ensure licensee adherence to customer service standards and company policies
• Monitor customer satisfaction results and work with licensees to address service quality trends
• Support and implement key technology projects across your portfolio
• Support rate setting and vehicle availability management for licensees
• Provide system setup and training support to licensee staff on core rental systems
• Help licensees track and monitor operational performance through standard reporting tools
• Support tracking of vehicle damage claims and related processes
• Provide support on billing and accounting-related licensee queries
• Submit and track technology support requests on behalf of licensees and the internal team
• Manage the department's shared mailbox, ensuring timely routing and resolution of licensee requests
• Maintain and update content on the internal licensee resource site relevant to the portfolio
• As required, perform research on billing, system issues, vendor information, roadside incidents, and vehicle recovery
• Perform additional duties as assigned

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including:
  Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Proficiency with core rental operations systems (training provided; prior exposure a plus)
• Demonstrated experience in rate setting and vehicle availability management
• Experience using standard operational performance reporting
• Familiarity with damage/claims tracking processes
• Experience with customer satisfaction/NPS monitoring tools
• Experience with system administration or user account setup
• Prior experience within a…