Senior Director, Microsoft & Strategic Technology Partnerships

Reports to: SVP of Partnerships & Ecosystem

Level: Individual Contributor

Location: Remote — Eastern U.S. or Europe

Scope: Global

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes.

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We are looking for a highly experienced Senior Director, Microsoft & Strategic Technology Partnerships to lead and operationalize Napster’s global Microsoft relationship.

Microsoft is the primary focus of this role.

We are specifically looking for someone with 10+ years of experience working with Microsoft, at Microsoft, or deeply within the Microsoft ecosystem
, with strong knowledge of Microsoft Marketplace, co-sell, field motions, product, engineering, and partner organizations.

This is a highly operational and process-driven role
. The successful candidate will turn the Microsoft relationship into a structured global program with clear work streams, owners, milestones, KPIs, trackers, governance, and accountability.

You must be able to operate across both the commercial and technical sides of Microsoft, manage complex stakeholders globally, and ensure priorities move from discussion into execution.

Over time, the remit may expand to other hyperscalers and strategic technology partners.

• Build and manage the global operating model for the Microsoft partnership.
• Define clear work streams across Marketplace, co-sell, field activation, product, engineering, ecosystem, and customer opportunities.
• Translate strategy into structured programs with milestones, owners, dependencies, timelines, and measurable outcomes.
• Maintain central trackers, dashboards, and reporting across Microsoft initiatives.
• Establish weekly, monthly, and quarterly governance and operating cadences.
• Drive accountability, follow-up, escalation, and resolution of blockers.
• Lead Microsoft Marketplace and co-sell programs, including account mapping, opportunity registration, seller engagement, and pipeline tracking.
• Build strong relationships across Microsoft commercial, partner, product, engineering, marketplace, and executive teams.
• Connect Napster Product and Engineering teams with the right Microsoft stakeholders.
• Track joint technical priorities, integrations, dependencies, and delivery milestones.
• Build repeatable field activation and customer engagement motions.
• Coordinate Microsoft priorities across Sales, Product, Engineering, Marketing, Channel, and Partnerships.
• Provide structured executive reporting on progress, risks, opportunities, and decisions required.
• Over time, apply the same operating model to additional strategic technology partners.

The successful candidate will bring:

• 15+ years of experience working with Microsoft, at Microsoft, or in roles where Microsoft has been a significant strategic responsibility.
• Deep understanding of the Microsoft ecosystem across commercial, partner, product, engineering, and technical teams.
• A strong, active, and credible Microsoft network.
• Deep understanding of Microsoft Marketplace and co-sell
  .
• Strong program management and operating-model experience.
• Proven ability to build structured programs, trackers, governance, KPIs, and executive reporting.
• Strong stakeholder-management skills across complex global organizations.
• Ability to…