Customer Success Manager; Texas

Texas

Customer Success

5 months ago

Remote

Full-time

Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. In many ways, district-level processes have the greatest impact on student outputs and outcomes. However, today many school districts across the country remain stuck with fragmented, inefficient processes that lack cohesion. It only takes a single process to fail to lead to funding, staffing, and financial risk.

At large, this may lead to budget overruns, compliance risks, and service disruptions to students and teachers.

Our platform enables educators and administrators to orchestrate their processes to run more efficient, transparent, and compliant school districts, so they can focus on what matters most: students.

Remote. Candidates must be located in TX, or in the central US near a major airport, with approximately 30% travel.

Are you passionate about social change and excited to work alongside Superintendents, Cabinet leaders, and district administrators on the most complex operational and social challenges facing public schools today? This role puts you at the center of that work.

Transforming how a school district operates is not a software problem. It is a change management problem.

You will be working inside organizations with layered bureaucracy, competing priorities, and leadership that answers to school boards, unions, state regulators, and the public. Your job is to navigate all of that, build trust across every level of the org, and drive the kind of sustained adoption that actually changes how a district runs.

The best CSMs in this role think like consultants. They challenge their clients when it is the right thing to do. They apply technical knowledge to translate product capabilities into real district solutions. They use data to tell a story, and they build the internal momentum that makes transformation stick.

• Step into complex, ambiguous situations with competing priorities, unclear ownership, and political dynamics — and bring structure, clarity, and a confident path forward
• Diagnose root causes rather than just treating symptoms; connect your actions to outcomes
• Adapt when priorities shift; adjust plans to meet clients where they are while keeping long‑term goals in focus

• Design and apply technical solutions in a high-pressure, complex environment, connecting product capabilities to district needs and presenting bold but grounded paths forward
• Develop deep understanding of client business priorities, goals, and risks
• Own the account plan and narrative: "Here’s where you are. Here’s where we’re going. Here’s what greatness could look like."
• Craft business-aligned success plans that drive maturity and ROI
• Escalate early risks and own mitigation strategies using data and evidence

• Foster deep and meaningful connections across multiple stakeholders — from cabinet-level leaders to operational doers — capably activating those connections to effectively drive impact
• Know when to show up as an executive and when to build informal back channels; adjust your communication depending on the person you're speaking to
• Position yourself as a consultative, reputable partner who earns trust through credibility and follow‑through

• Maintain account momentum by aligning internal teams and clients around shared goals
• Hold both clients and internal teams accountable to timelines, outcomes, and commitments
• Escalate when needed, but more importantly, unblock proactively