Product Manager MBSi

About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected.

This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.

Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

The Product Manager leads and executes complex product initiatives focused over the next 3-12 months. Delivers high quality products on time and within budget that meet defined goals for the product. Leads multi-functional teams to ensure product requirements are completed and technical requirements can be created. Owns the product launch and full lifecycle management, including the identification and initial diligence into business or technology partnerships, gathering and prioritizing product and customer requirements, understanding the competitive marketplace and trends, developing a business case and pricing, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.

• Identify and seize opportunities, evaluate the market and competitive environment, for new products and product extensions over the upcoming 12-18 months
• Meet with internal partners (Sales, Network Development, Customer Care, etc.) to understand and prioritize their needs and translate their strategic business questions/concerns into projects or analysis as appropriate
• Develop business and product requirements, including timelines and dependencies
• Conduct quantitative and qualitative research to identify end customer needs
• Form product hypotheses, design test plans, and communicate learnings back into product development
• Develop the product roadmap, prioritize features, build consensus and set expectations with all relevant stakeholders
• Define methods and metrics for identifying success and failure, and iterate quickly
• Define and formally document the product strategy and roadmap
• Run beta and pilot programs with early-stage products and enhancements
• Perform product demos to internal associates and clients as needed
• Research appropriate business and/or technology relationships as related to development of product initiative.

EDUCATION : Bachelor’s degree required, advanced degree preferred.

EXPERIENCE: 4-7 years Product Management experience within the service industry, high tech or advanced CRM applications preferred. 3 years of progressively increasing project or management experience and responsibilities. Experience building and managing teams is a plus. Previous experience analyzing trends and…