Sales Business Operations Manager

ABOUT TOPGOLFTopgolf is a sports entertainment company that has changed how millions of people experience golf—and a genuinely energizing place to build a career. Every year, guests visit our venues for an experience that’s hard to find anywhere else: hitting golf balls toward a target-lined outfield, tracking every shot in real time, enjoying great food and drinks, and connecting with friends, family, and coworkers.

With more than 100 venues worldwide and proprietary Toptracer technology integrated into our guest experience and licensed globally, Topgolf operates at the intersection of entertainment, technology, and hospitality. We are a growing, dynamic business with meaningful opportunities to innovate, scale, and continuously improve how we support our teams and our guests.

WHAT WE’RE SEEKINGThe Sales Business Operations Manager serves as the operational backbone of the Sales Business Operations team, owning the coordination, intake, communication, and execution that keeps programs, products, and projects moving across the sales organization. This role provides dedicated operational and commercial product support, acting as the critical bridge between venue teams, leadership, and cross-functional partners. The ideal candidate is a hands-on operator who thrives in the details, excels under fast-moving deadlines, and adapts quickly in a consistently evolving environment, bringing a proactive, solutions-oriented mindset to every challenge.

WHAT YOU WILL DOKey Responsibilities Manage sales support channels and serve as the primary point of contact for non-systems field inquiries, including application, technology, and accounting-related questions and needs, investigating and triaging issues and providing both immediate and long-term scalable solutions, escalating appropriately to ensure timely resolution

Develop and manage project plans that support sales department rollouts, program timelines, and post-launch stabilization, tracking milestones and holding cross-functional partners accountable to deadlines

Execute sales enablement programs and processes, handling end-to-end coordination, communication, and logistics that bring initiatives from planning through deployment/rollout and into steady-state operations

Partner with training, operations, and sales leadership to build, maintain, and continuously improve event standard operating procedures, ensuring documentation is current, accessible, and reflective of business processes across the sales organization

Own program and project intake for the sales department, capturing, organizing, and prioritizing incoming requests while maintaining visibility into workload, status, and key dependencies across the team’s portfolio

Design, develop, and deliver scalable processes, clear execution guidelines, and comprehensive roll-out material to support sales programs, initiatives, and toolsCORE COMPETENCIES FOR SUCCESSSales Support & Issue Resolution Serves as the front line for field-facing operational needs, triaging issues and delivering timely, scalable solutions.

Manages sales support channels and serves as the primary point of contact for non-systems field inquiries, including application, technology, and accounting-related questions.

Investigates and triages issues, providing both immediate and long-term scalable solutions and escalating appropriately to ensure timely resolution.

Program & Project Management Drives sales department initiatives from planning through steady-state operations, keeping cross-functional partners accountable to deadlines.

Develops and manages project plans that support sales department rollouts, program timelines, and post-launch stabilization.

Executes sales enablement programs and processes, handling end-to-end…