Director of Quality & Compliance

The Director of Quality & Compliance’s primary responsibility is to ensure adherence to regulatory, contractual, and legal standards for the provider placement network and purchased client service providers. The Director will lead compliance and quality initiatives to promote accountability, transparency, and effectiveness across all programmatic and administrative functions. The Director works across the organization and with external stakeholders, including the Texas Department of Family & Protective Services (DFPS), service providers, community partners, and other system stakeholders to identify risks, strengthen practice and ensure accountability.

The Director will perform all job duties in a way that demonstrates and emphasizes kind and respectful behavior, purposeful connection, and integrity in a service-oriented manner.

Responsibilities

Support/Service Delivery

• Oversee the Quality & Compliance team to ensure adherence of the provider network to federal, state, and contractual requirements.
• Develop and maintain policies and procedures that support a culture of compliance and continuous improvement.

Quality Improvement

• Conduct regular internal audits, risk assessments, and quality assurance reviews to identify and address compliance gaps.
• Monitor progressive interventions and corrective actions of the provider network to ensure identified deficiencies are addressed timely.
• Maintain systems for tracking compliance monitoring, findings, corrective actions, and resolution status.
• Stay informed about changes in regulatory standards, emerging compliance risks, and innovations in quality and compliance best practices.

Communication

• Serve as the primary point of contact for external audits and regulatory inquiries.

Growth

• Consistently updates technical skills through continuing education.

Supervision

• Receive supervision.
• Receive supervision from and actively communicate with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters.
• Supervise staff directly or their supervisors depending upon the personnel actions including action plans, hiring, terminations, recruitment, vacation and sick day requests. Ensures that program staffing is qualified and provides continued safety of children served with high rates of success/program completion.

Leadership

• Represent the organization and provide input on data-related project priorities to the state data access governance council, and provide improvements needed to software vendors.
• Develops team capacity in analytics, systems, and communication.
• Fosters a culture of collaboration, innovation, and continuous learning.

Documentation

• Oversee development of user guides, data definition documentation and ensures staff have a shared understanding of how data are collected, defined, and used across the organization.
• Develop, implement, and maintain documentation standards and protocols for reporting processes, dashboards, and data pipelines including documenting version control, data lineage, access permissions, and change logs to support auditability and data quality.

Finance/ Budget

• Assist the Senior Director in monitoring income and expenditures and establishing capital purchase requests.
• Review and approve travel and receipt requests.

Risk Management and Safety

• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
• Implements strong data stewardship practices, including data quality controls, secure access, and compliance with laws and state child welfare policies.
• Promotes ethical use of data.
• Stays current on emerging technologies, child welfare policies, and data trends.

Core Competencies

Core competencies are the essential skills,…