Parts & Service Coordinator

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print

solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.

This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Location:
Koenig & Bauer Office, Dallas (Irving), TX

Reports to:
Regional Service Manager

Standard

Schedule:

Monday
- Friday, 8 a.m.

- 5 p.m. CST with one-hour Lunch

FLSA Status:
Non-exempt/Hourly

Compensation: $27 - $32 per hour + quarterly and annual bonus potential + on-call pay

Job Responsibility
:
The Parts and Service Coordinator is responsible for supporting a profitable, efficient, and customer-centric Service and Parts department, accomplished through planning, resourcing, and executing work orders for parts, installation, warranty, and chargeable service work. Parts and Service Coordinator works closely with the Service Managers to oversee the coordination and organization of resources and the communication and follow-through with customers, vendors, and employees.

May consult with factory in Germany to support coordination of parts, service, and project management activities. The Parts and Service Coordinator implements and manages processes and procedures to ensure we are "the easiest company to do business with".

Essential Duties and Responsibilities
:

• Plan and assign technicians to work orders based on availability and the type of skills and experience necessary to perform the job. Organizes travel, parts, and specialized tools necessary to perform the job and preps the technician for the assignment.
• Oversees the service work order process from receipt of order or request, quotation/pricing, scheduling and dispatching technicians, and communication among interested parties including external customers, internal customers, Koenig & Bauer factory, Parts Department Staff, and other Koenig & Bauer Departments and employees
• Provide technical assistance to employees and customers identifying parts or technical solutions for customers. Review and interpret machine drawings to identify parts and ensure delivery of accurate part(s).
• Approve and work with applicable Service staff to provide customer with quotes and pricing, which may be at standard labor rates or special pricing in such cases as major repairs, customer history, or future sales opportunities with customer.
• Communicates and collaborates with the Koenig & Bauer Factories and customers for follow-up on quotation/pricing on large or special orders, resolution of pricing disputes and/or receiving discrepancies, and for specialized knowledge for certain technical questions.
• Informs Service Management of any out-of-standard issue such as a major breakdown, labor disputes, and other special issues that have the potential of escalation or financial impact.
• Communicates regularly and frequently with NA management team on all service and parts related activities and opportunities. Also communicate regularly and frequently with customers on various business transactions…