Identity and Access Management Lead

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Position Overview:

The Identity and Access Management Lead will provide day-to-day operational leadership for the Identity and Access Management function. This is a hands-on working lead role responsible for coordinating daily execution, managing work through Jira, supporting level two approvals and escalations, tracking operational metrics and risks, and ensuring critical activities are completed at the appropriate time. The Identity and Access Management Lead will serve as an operational representative for the identity function in stakeholder meetings, design sessions, and implementation activities.

This individual will collaborate with the Identity Architect to translate strategy and technical designs into executable work plans, procedures, controls, and implementation of activities. The role will also focus on improving workflows, strengthening operating procedures, and providing continuity for Identity and Access Management leadership. Responsibilities:
Lead daily Identity and Access Management operational execution across access requests, approvals, tickets, escalations, access reviews, exceptions, and remediation activities. Serve as the primary operational point of contact for Identity and Access Management stakeholders, technology teams, application owners, security, audit, and business partners. Manage Identity and Access Management work items in Jira, including prioritization, assignment, status tracking, aging, dependencies, and escalation.

Perform or coordinate level-two reviews and approvals for identity, access, entitlement, privileged-access, and exception requests. Establish operating rhythms for daily follow-up, weekly work reviews, risk tracking, metrics, and leadership reporting. Monitor ticket queues, access-request backlogs, aging work, recurring issues, control exceptions, and unresolved ownership questions. Coordinate with platform teams responsible for Microsoft Entra , Microsoft Active Directory, Saviynt, Privileged Access Management, Multi-Factor Authentication, secrets management, and application integrations.

Partner with the Identity Architect to convert designs and recommendations into executable work plans, operating procedures, controls, and implementation activities. Identify process bottlenecks, unclear ownership, unnecessary manual steps, and opportunities for automation or standardization. Help define and maintain Identity and Access Management procedures, runbooks, escalation paths, approval matrices, service expectations, and operating documentation. Coordinate with organizational change management teams when new processes, tools, controls, or approval responsibilities are introduced.

Ensure analysts and technical resources follow through on data findings, remediation actions, process updates, and audit requests. Produce concise operational metrics and status reporting that covers accomplishments, risks, priorities, dependencies, and decisions required from leadership. Support audit and compliance activities by ensuring evidence is complete, traceable, current, and connected to the applicable process or control. Coach and coordinate Identity and Access Management team members without requiring formal people-management authority.

Qualifications:

Seven or more years of experience in Identity and Access Management, identity operations, cybersecurity operations, Information…