ZR__JOB

Dallas, United States | Posted on 03/10/2026

On site Hybrid Tuesday thru Thursday in Coppell, TX

• · Work with the departmental managers to understand the current processes and systems.
• · Conduct time-in-motion studies and facilitate focus group sessions to identify areas within the process or system that require improvement.
• · Recommend process changes/system modifications to streamline and automate a business process.
• · Work with the development team to design, test, implement, and maintain updates within company databases and applications necessary to streamline/automate a business process.
• · Define high-level goals and road map associated with their project
• · Identify and analyze the risks associated with achieving the milestones for a project. Develop risk mitigation strategies.
• · Work with Deployment Manager to organize and execute pre-deployment user acceptance testing that is specific to the project.
• · Assist the corporate training group in the creation of training documentation and programs that are focused on building consistency and proficiency within a process.
• · Facilitate/present the initial training sessions for a particular process.
• · Ensure the management and training for a particular process is effectively transitioned back to the business after the completion of a project.
• · Communicate status of the project to senior management.
• · Serve as the single point of contact for project related issues that need to be escalated to senior management for resolution.
• · Bachelor's degree or equivalent.
• · 5-8+ years of business analysis experience.
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  · Must have Mortgage industry experience.
• · Proficiency in defining business problems and proposing solutions.
• · Product, Process and Industry Knowledge.
• · Experience on Microsoft VSTS or Jira tools
• · Expert skills in Microsoft Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional formatting, and Pivot Tables
• · Bachelor's degree in Information Technology, Business or related field a plus
• · Excellent interpersonal, verbal and written communication skills.
• · Must be proactive and solutions oriented business professional with the ability to interface with all levels of management across business units and functions.
• · Must have document management and modeling skills