WFM Supervisor, BPO Operations & Trust & Safety
Listed on 2026-10-20
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Business
Operations Management, Client Relationship Management, Regulatory Compliance Specialist
is seeking a Supervisor, Workforce Management to lead day-to-day scheduling, forecasting, and real-time performance for outsourced customer care partners. You will ensure staffing levels, adherence, and service levels while escalating issues as needed.
You will own the BPO cadence, develop scorecards, monitor real-time queue performance, and coordinate readiness for updates and peak periods. A cross-functional communicator, you’ll optimize processes and support onboarding with a
Step into the WFM Supervisor, BPO Operations & Trust & Safety role at in Dallas, TX, United States and grow with us.
The position is based in Dallas, TX, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 55.000 - 60.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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