Senior Customer Success Manager — North America

Job
- 1035

Senior Customer Success Manager — North America

Location: United States — Remote (preference for a major logistics hub: Chicago, Dallas, Atlanta, or the Northeast corridor)

Reporting To: Co-Founder & COO / Head of Customer Success

Portfolio / Target: Owns a book of enterprise accounts representing $3M–$5M+ in ARR under management
; accountable for 95%+ Gross Revenue Retention and a Net Revenue Retention target of 110%+ through expansion

Account Profile: Six- figure ACV enterprise customers (Tier-1 Shippers in Food & Beverage, CPG, FMCG & Retail) live on Plan Wyse and/or Execute Wyse

Travel: Up to 30–40% — onboarding kickoffs, executive business reviews, on‑site rollout support

Senior Customer Success Manager — North America

AI-Powered Logistics Optimization
• Enterprise SaaS
• Post-Sale Rollout, Adoption & Value Realization

Location: United States — Remote (preference for a major logistics hub: Chicago, Dallas, Atlanta, or the Northeast corridor)

Reporting To: Co-Founder & COO / Head of Customer Success

Portfolio / Target: Owns a book of enterprise accounts representing $3M–$5M+ in ARR under management
; accountable for 95%+ Gross Revenue Retention and a Net Revenue Retention target of 110%+ through expansion

Account Profile: Six- figure ACV enterprise customers (Tier-1 Shippers in Food & Beverage, CPG, FMCG & Retail) live on Plan Wyse and/or Execute Wyse

Travel: Up to 30–40% — onboarding kickoffs, executive business reviews, on‑site rollout support

About Mojro

Mojro is an AI-powered logistics planning and optimization platform headquartered in Bengaluru, India, with a growing presence in North America. Our core products — Plan Wyse (transportation planning & optimization) and Execute Wyse (execution & tracking) — help enterprise shippers reduce freight costs, maximize asset utilization, and automate dispatch operations through a network of AI agents.

Mojro complements existing Transportation Management Systems (TMS) rather than replacing them. The platform layers advanced route optimization, load building, dynamic planning, and AI‑assisted decision support on top of existing logistics infrastructure to unlock additional efficiencies — spanning first/mid/last-mile movement types and both private‑dedicated and third‑party carriers.

Mojro serves many marquee enterprises, including Fortune 500 companies across the US, India, and Southeast Asia, and offers deep capabilities in the strategic planning space alongside premium consulting firms modeling complex logistics problems.

The Role

This is a senior, hands‑on Customer Success role and one of the founding CS seats in Mojro’s North American go‑to‑market. You will own a defined book of enterprise shipper accounts from the moment they sign, driving rollout, adoption, and measurable value realization on Plan Wyse and Execute Wyse.

You will not be inheriting a mature CS playbook or a large team of specialists. This role suits a builder who is comfortable owning ambiguity — someone who can run a structured onboarding motion, translate optimization outputs into KPI‑anchored business value for VP‑level stakeholders, and turn satisfied customers into renewals, expansion, and references. You will carry retention and expansion outcomes; you will not be managing a team.

Key Responsibilities

Onboarding & Rollout Leadership

• Own the post‑sale rollout end‑to‑end — from contract handoff and kickoff through data integration, configuration, pilot lanes, and full production go‑live
• Build and drive a structured onboarding plan per account, aligning IT, planning, and operations stakeholders on scope, timeline, and success criteria
• Partner with implementation engineering to troubleshoot rollout blockers and keep time‑to‑value…