Sr. Director, Customer Success

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Full Time Charleston, SC, US

4 days ago Requisition

Salary Range: $ To $ Annually

At Xi Fin , we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most:
patient care.

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

XiFin is seeking an accomplished Sr. Director, Customer Success and revenue cycle leader to serve as the senior strategic relationship executive for one of XiFin’s enterprise customers. This highly visible role owns the health, value, and long-term success of the partnership across business, operational, financial, and revenue cycle outcomes.

As a trusted advisor to customer and XiFin executives, this leader will shape partnership strategy, establish executive governance, mobilize cross-functional resources, and drive accountability for complex commitments. The role requires sound judgment and executive presence to resolve escalated issues, balance competing priorities, and expand the relationship’s strategic value.

This position requires up to 50% domestic travel.

In this role, you’ll:

• Own the executive relationship and customer success strategy, building trusted partnerships with senior customer and operational leaders.
• Lead a multi-year customer success and value realization plan that aligns priorities, initiatives, risks, outcomes, and measures of success.
• Establish executive governance that keeps the customer and XiFin leadership aligned on performance, commitments, priorities, and emerging needs.
• Maintain an enterprise view of the revenue cycle and operational performance, including key financial, service, adoption, and customer health indicators.
• Use revenue cycle data and business context to identify root causes, enterprise risks, improvement opportunities, and priorities for executive action.
• Translate complex operational and financial data into clear executive insights, decisions, and recommendations.
• Lead executive business reviews and strategic planning discussions connecting performance, progress, risks, opportunities, and long-term value.
• Align XiFin leaders and cross-functional teams around a unified customer strategy, with clear ownership, decisions, timelines, and accountability.
• Direct resolution of complex, high-impact issues, engaging executive sponsors when needed to protect customer and business outcomes.
• Anticipate relationship, operational, and financial risks and coordinate action before issues escalated.
• Advance measurable customer value through process improvement, analytics, automation, technology, and expanded use of XiFin capabilities.
• Balance customer priorities, operational realities, and XiFin objectives to strengthen a sustainable, mutually valuable partnership.

• Build trust and operate as a credible advisor across customer and internal executive teams.
• Anticipate customer and business needs, frame strategic choices, and bring forward timely recommendations.
• Communicate complex information clearly and…