Senior Product Operations Manager

Assembly Software is the team behind Neos, the case management platform purpose-built for personal injury law firms, with embedded intelligence that already knows your cases. We're trusted by 1,100 firms and 15,000 users nationwide, backed by more than 40 years of experience in PI case management. As a growing SaaS company with a passionate team, we're building software that makes cases easier to manage and outcomes better for the firms and clients who rely on it.

Assembly Software is the team behind Neos, the case management platform purpose-built for personal injury law firms, with embedded intelligence that already knows your cases. We're trusted by 1,100 firms and 15,000 users nationwide, backed by more than 40 years of experience in PI case management. As a growing SaaS company with a passionate team, we're building software that makes cases easier to manage and outcomes better for the firms and clients who rely on it.

When you join Assembly Software, you're joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you'll be on the forefront of that innovation. We want you to pursue what drives you and push your boundaries!

Assembly Software is where people come to shake up a historically buttoned-up industry.

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

• We are Accountable:
  We accept responsibility for our choices and actions. We value transparency + feedback.
• We Never Stop Learning:
  We pursue growth + learning.
• We Thrive as a Team:
  We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators:
  We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues:
  No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity:
  We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion:
  We are passionate about creating and cultivating an inclusive culture that promotes and values diversity.

Ask five people on a product team why a launch slipped and you'll get five different partial answers:
Engineering thought Product had locked scope, Product assumed Sales already knew what was changing, and Sales is finding out today, from a customer, that something they promised isn't shipping the way they described it. That gap between good people doing good work is where this job lives, and we need someone who can't stand leaving it open.

As the Senior Product Operations Manager at Assembly Software, you'd be the product manager for how our Product organization runs. Not a coordinator keeping a status doc updated, and not a process owner for its own sake, but someone who treats how our PMs, designers, and engineers plan, prioritize, launch, and learn as a product in itself, with real customers, real friction points, and real room to get better.

You'll build the scorecards leadership can read without asking anyone for an update, run the readiness process that makes sure Sales and Customer Success know what's shipping before it ships, and use AI daily in how you actually work, not as a line in a strategy deck.

We're not hiring this role to keep the trains running on time; we already have that. We want someone who looks at how Product, Engineering, and Design work together and can't help but see exactly what's slowing them down, then goes and fixes it, whether or not it was technically their job. You'll move comfortably between a spreadsheet and a hard conversation with a VP about why a process needs to change, and you'll know when to retire your own mechanism because it's stopped earning its place.

We're fully remote, no surprise return-to-office memo hiding in the offer letter, with medical, dental, and vision coverage, a 401(k), and paid parental leave. You'd be joining a small, sharp Product team that takes real pride in what it ships and is ready to hand you real ownership from day one.

• I'm tired of the daily commute.…