Success Architect - Qualified

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Architect customer solutions that integrate Qualified with Salesforce, marketing automation platforms (Marketo, Pardot, Hub Spot), and GTM systems — designing lead flows, routing logic, qualification criteria, and data architecture for 30–60 day implementations
• Lead customers end‑to‑end through onboarding, implementation, and adoption of the Qualified platform and Piper, working across marketing and sales teams to ensure clean data, scalable processes, and measurable outcomes
• Design lead lifecycle systems — from capture through qualification and handoff — including lead scoring models, lead‑to‑account attribution, and multi‑touch campaign tracking
• Build integrations and automations that connect Salesforce, marketing automation, and Qualified seamlessly, using APIs, webhooks, and platform‑native connectors where appropriate
• Act as a trusted advisor across the customer lifecycle — running Strategic Business Reviews, driving renewal/expansion conversations, and using pipeline and engagement data to optimize performance
• Partner cross‑functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform

You have 5–7 years of hands‑on experience (Success Architect) or 7–10+ years (Sr. Success Architect) in marketing operations, revenue operations, solutions consulting, or technical implementation roles — with real depth in marketing automation and Salesforce integration. You have deep working knowledge of Salesforce CRM and modern marketing automation platforms (Marketo, Pardot, Hub Spot, or Eloqua) — not just surface‑level; you should be comfortable designing lead flows, scoring logic, and integrations.

You understand lead lifecycle architecture, lead routing, attribution modeling, and data governance — the operational foundations that make Piper succeed. You’re comfortable with technical implementation concepts: APIs, webhooks, data mapping, UTM frameworks, CRM field architecture, and HTML/CSS/JavaScript basics. Degree or equivalent relevant experience required.

• You hold a Salesforce Admin certification
• You have hands‑on experience with Qualified, Piper, or similar AI‑driven conversational marketing platforms
• You’ve worked in a revenue operations or marketing operations role where you owned systems, integrations, and GTM tech stacks — not just managed processes
• You come from a high‑growth B2B SaaS environment where you’ve managed multiple concurrent customer implementations and cared deeply about data quality and scalable processes
• You have experience with lead routing platforms (Lean Data, Chili Piper, etc.) or marketing automation workflows at scale
• You think like an architect, not just an executor — you ask "how do these systems talk to each other?" and "what data flows do we need?" before diving into the work
• You speak additional European languages — useful for supporting our broader customer base across EMEA