Video Product Specialist

We're Topaz Labs, an AI tech company that builds one‑click image and video quality software with deep learning. Over 1 million photographers and designers trust us, including teams at Apple, Netflix, NASA, and more.

We're looking for a smart and motivated Product Specialist to help customers succeed with Topaz Video AI.

• Answer questions and create tutorials, videos, and other documentation to help customers succeed.
• Proactively identify opportunities to improve the customer experience and own the process of implementing them.
• Collaborate cross‑functionally with product, marketing, and customer operations to grow the role into a higher‑leverage position.

• Rocketship growth and opportunity for impact ($3 M → $48 M revenue in six years).
• Over 1 million customers, including Nvidia, NASA, Google, have used us for over 1 billion photos.
• World‑class team that executes quickly, obsesses about the customer experience, and promotes from within.
• Profitable company with infinite runway.

• You're a videographer, editor, designer, or artist that would use our software.
• Familiarity with Video AI or other Topaz Labs products is a plus, but not necessary.
• Knowledge of color space and video file types is a plus.
• You have an unusually strong work ethic and think from first principles and focus on core issues.
• You have excellent writing.
• Comfortable with software such as Premiere, After Effects, Photoshop, DaVinci Resolve, Fusion, Vegas, Natron, Final Cut, Nuke, etc.
• Portfolio: written documentation examples & editing/compositing reel.

• Read Delivering Happiness, Made to Stick, Setting the Table, The Art and Science of Digital Compositing (or equivalent).

Full‑time onsite role in Dallas, TX. We offer strong base salary, significant ownership that scales with company growth, 100 % covered medical/dental/vision, 15 days annual PTO plus holidays, and 401 k matching.

We may use artificial intelligence tools to support parts of the hiring process. Final hiring decisions are ultimately made by humans.