Associate Customer Success Manager - Graduate

Associate Customer Success Manager – December Graduate Opportunity

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Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions‑oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients.

Because at the end of the day our goal is to help our partners' businesses run better.

Reporting to the Manager, Customer Success, the Associate Customer Success Manager supports the Customer Success team in delivering a high‑quality experience to Triumph’s clients. This entry‑level role is designed for early‑career professionals who are eager to learn, grow, and contribute to customer satisfaction, retention, and engagement. The Associate CSM will assist with onboarding, relationship management, and internal coordination, while developing the skills needed to manage accounts independently over time.

This role supports a small portfolio of low‑complexity accounts or assists across multiple accounts under close guidance. Focuses on foundational skills and learning Triumph’s customer success practices.

• In partnership with other Customer Success Managers, assist in onboarding new customers, ensuring a smooth and welcoming transition into Triumph’s services.
• Support Customer Success Managers in conducting client check‑ins, gathering feedback, and reinforcing value.
• Monitor customer engagement and satisfaction metrics, flagging potential issues for escalation.
• Help maintain accurate records of customer interactions, feedback, and progress using CRM tools.
• Participate in internal meetings and collaborate with cross‑functional teams to support customer needs.
• Contribute to account health tracking by reviewing usage data and identifying trends.
• Assist in preparing materials for Quarterly Business Reviews (QBRs) and other client‑facing engagements.
• Shadow senior team members to learn best practices in relationship management and consultative support.
• Respond to customer inquiries with professionalism and empathy, escalating complex issues as needed.
• Continuously learn Triumph’s products, services, and customer success methodologies.
• Perform other duties as assigned.

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Internship or project experience in customer service, account management, or client‑facing roles preferred.
• 0–1 year’s experience.

• Strong written and verbal communication skills.
• Demonstrated interest in customer success, relationship management, or SaaS/tech services.
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
• Proficient in Microsoft Office suite; familiarity with CRM tools (e.g., Salesforce) is a plus.
• Eagerness to learn, take initiative, and contribute to team success.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401(k) and much more.

Go on. Do it. Apply Today!

Entry level

Full‑time

Other