Customer Account Manager

The Customer Account Manager serves as the primary point of contact for assigned clients. The role is focused on strengthening customer relationships, ensuring needs are met, resolving issues, and identifying growth opportunities within accounts. The core goal is to achieve high levels of customer satisfaction and retention while supporting business objectives.

• Serve as the main liaison for customer inquiries, requests, and problem resolution
  .

Develop and maintain strong, long-lasting client relationships
.

Manage a portfolio of customer accounts, ensuring their needs are met and exceeded.

Provide ongoing support, guidance, and advice to clients, including onboarding and training for new customers.

Proactively communicate to ensure clients are satisfied and issues are addressed quickly.

Oversee customer account management activities, including contract negotiations and renewals
.

Identify opportunities for account growth
, upselling, cross‑selling, and product/service improvements.

Collaborate with internal teams such as Sales, Customer Success, and Product Development to deliver tailored solutions.

Prepare and present progress reports, metrics, and status updates to clients and internal stakeholders.

Track client account performance, usage, and metrics, recommending optimizations as needed.

Proven experience in customer service, client relations, or account management (1–5+ years depending on seniority of the role).

Excellent communication and interpersonal skills
, with a focus on customer satisfaction.

Strong problem‑solving, conflict‑resolution, and decision‑making abilities.

Ability to work independently and within a cross‑functional team
.

Organizational and time‑management skills
; able to manage multiple projects simultaneously.

Proficiency with CRM software (e.g., Salesforce, Hub Spot, Zoho CRM).

Analytical skills for reporting account performance and monitoring market trends.

Strong negotiation and sales skills are a plus, especially for roles that emphasize business growth.

Customer‑focused attitude

Adaptability and strategic thinking

High attention to detail

Proactive and positive approach to challenges

MISSION:
To transform water safety by leveraging cutting‑edge technology, comprehensive education, and bold public awareness campaigns— so that every swimmer returns home safely.

VISION: A world where preventable drowning is a tragedy of the past
—where every life is protected by innovative safety solutions, universal education, and a shared commitment to water safety in every community, everywhere.

Join us in making a lifesaving difference—one pool, one family, one community at a time.