Bilingual Customer Service Representative

Bilingual Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.

Final date to receive applications: 31 December 2025

Department:
Customer Service

Location:

Dallas, TX

• Responsible for communicating in Spanish with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders, etc.
• Promotes a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment; maintains vigilance for any hazardous conditions or practices and reports unsafe conditions or practices to supervisor
• Performs other duties as directed

• Must be Bilingual in English and Spanish
• 2+ years of Customer Service experience in the manufacturing or construction industry
• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Proficiency in communicating in Spanish (oral and written)
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software

• Medical, Dental, Vision and FSA available 30 days following start date
• 401k with company match available after 90 days of employment
• Company-provided Life Insurance provided 1st of the month after 90 days of employment
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays – including your birthday!

• Mid-Senior level

• Full-time

• Other
• Wholesale Building Materials