Customer Service Representative

Overview

Summary of Duties

Customer Service Representatives duties and responsibilities generally include but are not limited to answering phone calls and emails, responding to client questions and complaints, updating daily reporting, accepting new accounts, and requesting applicable fees

• Answer phone calls and emails
• Respond to client questions and complaints
• Update daily reporting
• Accept new accounts
• Request applicable fees

• Ability to prioritize
• Good communication and interpersonal skills
• Maintain composure in all situations
• Possess professional demeanor
• Able to adjust to change
• Ability to problem solve and work independently
• Ability to work under stressful conditions
• Ability to remain focused and maintain attention to detail

• Computer systems
• Typing
• Public relations
• Basic office clerical duties

• Must be able to prioritize, utilize critical thinking, and adjust to change
• Must be able to reason and use logical problem-solving skills
• Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary

High School diploma

Dallas