Customer Service Representative

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re looking for Customer Service Representatives to join our team and provide inbound support, help desk assistance, technical troubleshooting, and back-office processing for both commercial and public sector clients.

In this role, you’ll handle inbound inquiries
, resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of the world’s most recognizable brands
.

This is an entry-level position with paid training perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

• Manage inbound and outbound customer contacts in a courteous, professional, and timely manner
• Listen actively to customer concerns, identify needs, and provide accurate solutions
• Research internal systems to locate information; collaborate with other teams as needed
• Accurately document and process claims, inquiries, and updates in company systems
• Follow scripts, policies, and procedures while maintaining professionalism and empathy
• Troubleshoot customer issues and strive for first-call resolution
• Escalate unresolved or complex issues to the appropriate staff or managers
• Protect customer confidentiality and handle sensitive data responsibly
• Attend training sessions, stay updated on program changes, and maintain product knowledge
• Meet attendance, reliability, and performance standards consistently

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• 18+ years old with a high school diploma or equivalent
• Strong English communication skills (oral and written)
• Typing speed of 20+ WPM with accuracy
• Experience with data entry, Windows PC applications, and Microsoft Office Suite
• Reliable wired high-speed internet (20 Mbps+ download)
• Highly reliable, punctual, and motivated with a strong work ethic
• Excellent organization, problem-solving, and conflict resolution skills
• Customer-first mindset:
  empathetic, patient, and responsive
• Ability to multi-task, self-manage, and stay focused in a fast-paced environment
• Team-oriented with strong interpersonal skills

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative roles
• Prior state or federal work experience
• Previous contact center experience

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to…