Entry Level Customer Service Agent

Job Description

We are excited to announce an opening for the Entry Level Customer Service Agent position at our dynamic company. As a vital part of our customer service team, you will be the first point of contact for our valued customers, ensuring they receive top‑notch assistance through various communication channels such as phone, email, and live chat.

• Manage customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints by identifying issues, researching solutions, and following up as needed.
• Maintain customer records and update information in the database regularly.
• Escalate complex issues to the appropriate department when necessary to ensure swift resolution.
• Collaborate with team members to share knowledge and improve customer service procedures.

• High school diploma or equivalent; college degree preferred but not required.
• Strong verbal and written communication skills with a friendly and positive attitude.
• Ability to handle challenging customer interactions with patience and professionalism.
• Basic computer skills and familiarity with customer service software is a plus.
• Strong problem‑solving skills and attention to detail.
• Ability to work in a fast‑paced environment while maintaining quality standards.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

$18-$18