Customer Service Rep

Customer Service Representative I

Our logistics client in Dallas, TX is seeking a Customer Service Representative I to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are professional, detail-oriented, and able to multitask in a fast-paced environment.

Contract

Dallas, TX (100% on-site)

Monday – Friday, 6:00 AM – 2:30 PM

$21.25 per hour

• Assist customers and business partners via phone and email.
• Handle customer complaints in a calm and professional manner.
• Diagnose, assess, and resolve customer and delivery-related issues.
• Monitor progress of delivery routes to ensure timely and accurate service.
• Scan haul‑away pods and verify stamps for record accuracy.
• Process delivery order updates including changes or cancellations.
• Document interactions and follow up on open issues as needed.
• Maintain a high level of service while working under pressure in a fast-paced environment.

• Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project.
• High school diploma or equivalent (preferred).
• 1+ year of related experience, ideally in a call center or customer service environment.
• Strong customer service and conflict‑resolution skills.
• Excellent organizational skills with the ability to multitask.
• Ability to remain calm under pressure and deliver solutions that exceed customer expectations.

This position does not require references.