More jobs:
Customer Service Rep
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2025-12-31
Listing for:
CRG
Full Time
position Listed on 2025-12-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Representative I
Our logistics client in Dallas, TX is seeking a Customer Service Representative I to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are professional, detail-oriented, and able to multitask in a fast-paced environment.
OpportunityContract
LocationDallas, TX (100% on-site)
ScheduleMonday – Friday, 6:00 AM – 2:30 PM
Compensation$21.25 per hour
Responsibilities- Assist customers and business partners via phone and email.
- Handle customer complaints in a calm and professional manner.
- Diagnose, assess, and resolve customer and delivery-related issues.
- Monitor progress of delivery routes to ensure timely and accurate service.
- Scan haul‑away pods and verify stamps for record accuracy.
- Process delivery order updates including changes or cancellations.
- Document interactions and follow up on open issues as needed.
- Maintain a high level of service while working under pressure in a fast-paced environment.
- Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project.
- High school diploma or equivalent (preferred).
- 1+ year of related experience, ideally in a call center or customer service environment.
- Strong customer service and conflict‑resolution skills.
- Excellent organizational skills with the ability to multitask.
- Ability to remain calm under pressure and deliver solutions that exceed customer expectations.
This position does not require references.
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