Lead, Call Center

Lead, Call Center – AEG Vision

Join the team as a Lead for our Call Center, responsible for providing direction, supervision, and appraisal of employees.

Location:

Dallas, Texas, USA

• Assume responsibility for performing assigned Call Center and related support functions.
• Daily:
  Schedule consults, perform recall calls, maintain tracking, reschedule no-shows, update returned cards, deliver mail, and handle live chat across locations.
• Weekly:
  Produce reports on revenue, forecast scheduling needs, prepare no‑show report.
• Monthly:
  Customer tracking, run recall initiatives, provide call center overview, maintain communication with other departments, keep management informed, attend meetings, ensure work area cleanliness.
• Oversee call floor, answer questions/training for managers and lead.

• High School diploma or GED.
• Excellent verbal and written communication skills.
• Strong ability to multitask.
• HIPAA compliant.

• 401(k) with match.
• Medical, Dental, Life, STD, LTD.
• Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSA.
• PTO.
• Paid holidays.
• Benefits applicable to full‑time employees only.

This position requires the ability to communicate and exchange information, utilize necessary equipment, and move about the office.

Mid‑Senior level

Full‑time

Other