Call Center Representative

LOCATION Dallas, TXJOB TYPEFull-Time & Part-TimePAY TYPES Hourly + Bonus

BENEFITS & PERKS LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILSNo Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.

This is an exciting opportunity to work on high-profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you!

Start your career with a growing team that values your potential. With our industry-leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLEACTUALLYDO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.

It requires you to interact with hundreds of customerseach week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, youwill need tobe a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide comprehensive training, so if you’re positive, driven, and eager to learn, you’re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Preferre (Not Required)

• 1+ year of experience in customer service, tech support, sales, or administrative roles
• Experience in state or federal work environments

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be…