Incident Support Specialist

Job Description

Named one of Puget Sound Business Journals "Best Workplaces" and "Fastest Growing Companies" in Washington, as well as "Best Places to Work in Arkansas" by Arkansas Business. Affirma is expanding its presence and hiring many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment.
This position requires a candidate who is passionate about customer service and has responded to critical events in a workspace and is comfortable documenting incident reports.

We are seeking a customer support specialists that require on-site presence, accommodating our 24-hour operational needs for the following shifts:

- 3pm CST - 12am CST

Qualities and Requirements:

• Minimum 2 years experience in Customer Service
• Minimum 1 year in a help desk support position
• Comfortable responding to critical incidents in the workplace
• Computer skills are mandatory, experience with Service Now preferred
• Patience and Empathy
• Strong Communicator
• Attention to detail
• Highly motivated, Self-starter

Responsibilities and Duties:

• Communicate effectively and efficiently with customers via phone calls, chats, and emails
• Navigate across multiple platforms to resolve customer issues
• Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.