Customer Success Manager

Are you a proactive Customer Success professional who thrives on building trusted relationships, solving real customer problems, and delivering measurable impact? Do you love being the voice of the customer while helping innovative technology make a difference in healthcare?

If so, we’d love to hear from you.

As a Customer Success Manager at Perspectum, you’ll play a critical role in ensuring our customers feel supported, confident, and successful every step of the way. You’ll act as a strategic partner to healthcare organizations, deeply understanding their goals and guiding them to maximize value from our products.

This is a relationship-driven role where collaboration, communication, and customer advocacy are at the heart of everything you do. Your duties will include:

• Serve as the primary point of contact for a portfolio of customers, building long‑term, trusted partnerships
• Collaborate cross‑functionally with internal teams to drive customer retention, expansion, and growth
• Champion the voice of the customer by ensuring feedback is captured, shared, and acted upon
• Manage workflows, timelines, and expectations to deliver a seamless customer experience
• Travel domestically up to 20% to support customers and strengthen relationships

You’re passionate about customer success and energized by working in a fast‑moving, mission‑driven environment. You bring a customer‑first mindset and have a proven ability to deliver outstanding experiences—ideally within healthcare or health technology. You’ll bring:

• A degree or equivalent commercial experience in a technical discipline
• Exceptional communication, relationship‑building, and organizational skills
• A solid understanding of clinical workflows in healthcare settings
• Experience with US hospitals or imaging facilities, including adoption of new post‑processing applications or managing technical projects (a plus, but not required)

This is a fully remote role. While our ideal candidate is based in Texas and comfortable traveling to our Dallas hub to collaborate with colleagues, we welcome applications from qualified candidates across the US.

At Perspectum, your work directly contributes to improving patient outcomes through innovative healthcare technology. We offer competitive benefits (details available in the downloadable Benefits document) and a culture that values collaboration, curiosity, and impact.

We are proud to be an equal opportunity employer committed to diversity, equity, and inclusion. We hire based on talent and potential and celebrate the unique perspectives each individual brings. If you need any reasonable accommodations during the application process, our Talent Team is here to help.