Commercial Collections Representative

Commercial Collections Representative (Full-Time)

Join to apply for the Commercial Collections Representative (Full-Time) role at Mass Markets
. The position is located in Dallas, TX (75234) and may be either Full-Time or Part-Time with hourly pay plus bonuses.

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse clients. We require consumer collections agents who respectfully recover past‑due consumer accounts by completing a two‑week professional recovery agent training program. Your responsibilities include utilizing contact center technology, negotiating payment terms, and meeting recovery targets while maintaining a professional attitude.

• Utilize various contact technology and recovery strategies to locate the right parties.
• Understand the customer’s situation and identify the best means of recovery.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls, consistently following procedure.
• Respond effectively to common challenges during collection calls, discussing resolution options.
• Meet monthly individual goals and perform other assigned duties.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with a regular attendance record and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with team members and customers.

Salary ranges from $36,000 to $100,000 depending on experience, with base wage plus bonuses. The role offers competitive benefits and incentives designed to reward performance and support career growth.

• Paid Training.
• Paid Time Off, including paid holidays.
• Medical, Dental, and Vision coverage after 60 days (full‑time) and 30 days for all employees.
• Life Insurance, Disability Insurance, Supplemental Insurance.
• Retirement Savings options.
• Incentives & Rewards, including daily, weekly, and monthly contests with cash bonuses and prizes.
• Career Growth opportunities with internal promotions.
• Flexible Schedule.
• Daily Contests, Prizes.
• Casual Dress Code.
• Regular Raises.

The job operates in a professional office environment, largely sedentary. Employees will sit/stand for long periods while using a computer and telephone headset. The role may require moving about the office, reaching, and lifting up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by qualified applicants or employees, unless resulting in undue hardship.

MCI maintains a work environment free from discrimination. The company does not discriminate on the basis of age, ancestry, color, gender identity, genetic information, marital status, medical condition, national origin, disability, ethnicity, or other protected characteristics. MCI complies with all applicable laws and regulations regarding equal opportunity.

MCI delivers business process outsourcing, contact center services, and IT solutions. It has ten delivery facilities across the United States, South Africa, and the Philippines. MCI emphasizes digitalization, customer experience, and internal growth opportunities.

No resume required. Applicants should complete a full application on the company’s careers page, answering screening questions and a brief pre‑employment test. On‑site interviews are scheduled on a rolling basis.

The purpose of this job description is to provide a general overview. It is not an exhaustive or all‑inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. Either party may terminate employment at any time, for any reason.