Call Center Agent

Our client, a luxury brand
, is seeking a Call Center Agent to join the team onsite in Dallas, TX
.

• Answer incoming telephone calls regarding after-sales servicing of watches
• Call customers and jewelers regarding the status of watches for after-sales servicing
• Manage watches properly when receiving or returning
• Greet customers and visitors properly as they arrive
• Perform admin tasks as needed, including scanning, filing, etc.
• Escalate warranty issues as they arise
• Review estimates with customers
• Assist with invoicing
• Prepare inspection and packing of watches after invoicing
• Take pictures of incoming watches
• Maintain switchboard related documents
• Ad hoc duties as needed and assigned

• High school diploma
• 1+ years of related experience
• Strong computer skills and attention to detail
• Excellent customer service and communication skills
• Ability to type
• Ability to follow directions and Standard Operating Procedures

$52,000 annually

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

For positions subject to "Fair Chance" laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website:  for access to our Right to Work and E-Verify.