Lease Maturity Analyst

Position Summary

Our Lease Maturity Analyst ensures a smooth and pleasant end‑of‑lease experience for customers while executing the lease maturity loyalty and collection strategies and adhering to company policies and procedures. Handles inbound and outbound calls to inform and walk customers through the end‑of‑lease process, explain end‑of‑lease charges, and collect on outstanding balances. Performs administrative end‑of‑lease tasks.

• Handle inbound and outbound calls from customers before, during, and/or after returning their lease vehicle.
• Answer customer and dealer questions related to the end of lease or early lease return process.
• Manage customer communication and assist with end‑of‑lease related processes including scheduling inspections, returning the vehicle, extending the lease, and/or purchasing the vehicle.
• Promote customer loyalty by executing the lease maturity loyalty strategy.
• Inform customers of any outstanding end‑of‑lease charges and collect on remaining balances such as wear and tear, excess mileage, remaining payments, and lease contract deficiency.
• Process phone payments and set up and/or negotiate payment arrangements with customer as needed.
• De‑escalate customer complaints.
• Execute administrative end‑of‑lease tasks such as sending customer letters, processing end‑of‑lease billing adjustments, and/or updating the system to manage workflow.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 2 years’ experience in customer service, call center, or relevant environment.

• High school diploma and/or GED.

• Strong verbal and written communication, and interpersonal skills
• Strong negotiation and de‑escalation skills
• Strong organizational skills and attention to detail
• Problem‑solving and collaboration skills
• Mathematical skills including ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
• Ability to function well in a high‑paced and at times stressful environment
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX

• Experience working in a captive finance company and/or vehicle leasing environment is preferred.
• Sales experience is a plus!
• Working knowledge of Microsoft Office Suite or related software is highly preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its…