Inside Sales Representative

Job ***** Inside Sales Representative

***** Dallas, TX - Remote (Must overlap with US Central Time Zone)

Reports ***** Head of Operations

***** Full-Time / Contract

About Us

Home Stop Inc., is a leader in premium home services-including attic insulation, siding, doors, sunrooms, and concrete coating, with a strong focus on quality and customer satisfaction. Our Sales Support Call Center Agents ensure customers receive exceptional care before, during, and after their purchase.

Role Overview

Join Home Stop as a Inside Sales - Call Center Agent and help deliver a smooth, seamless customer experience from the first inquiry to post-sale support. If you’re a confident communicator who thrives in a customer-facing, fast-paced environment, this role is for you!

Key Responsibilities

What You’ll Do

• Quickly respond to new inbound inquiries within defined response-time Speed-to-Lead (e.g., under 30 seconds) to ensure customers receive timely assistance and accurate information.

• Proactively follow up on newly received leads to confirm service needs, answer initial questions, and ensure a smooth handoff to the appropriate team while documenting all interactions in the CRM.

• Handle inbound calls, providing accurate information about products and services.

• Support the sales team by scheduling appointments, managing inquiries, and following up on leads.

• Deliver post-sale support by answering questions, scheduling services, and resolving customer issues.

• Serve as a key contact for installation assistance, other concerns, and general follow-ups.

• Maintain detailed, accurate notes in the CRM for timely follow-up and tracking.

• Work closely with sales, customer service, and field teams to ensure seamless communication.

• Escalate complex issues when needed while maintaining ownership of customer satisfaction.

What You Bring

• Experience in call center, customer service, or sales support.

• Strong communication skills and ability to build rapport over the phone.

• Solid problem-solving skills and professionalism in challenging situations.

• Ability to multitask across pre-sale and post-sale needs with high attention to detail.

• Basic computer knowledge and familiarity with CRM/call center tools.

• Customer-first mindset and proactive approach.

• Ability to manage high call volume in a fast-paced setting.

Why Home Stop?

• Competitive pay with performance-based incentives

• Continuous training and growth opportunities

• Collaborative, supportive team environment

• Impactful role driving customer satisfaction from start to finish

• Structured schedule supporting work-life balance