Customer Success Manager

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Exciting Customer Success Manager Opportunity with a Leading 3D Design & Manufacturing Solutions Provider:
Hawk Ridge Systems!

(Monday–Friday, 8 a.m. – 5 p.m. ET preferred; MST, Central, or PST hours may also be considered.)

Be part of the exciting growth in design and manufacturing solutions by joining the successful Customer Success team at Hawk Ridge Systems. As an industry leader in SOLIDWORKS and the Dassault Systèmes 3

DEXPERIENCE platform, we are looking for a driven, customer-focused Customer Success Manager (CSM) to support and guide assigned customer accounts. In this high-impact, relationship-focused role, you will manage the full customer lifecycle, from new product purchases and SaaS activation to adoption, expansion, and renewals. As the primary account manager for your customer portfolio, you will serve as a strategic partner who helps customers maximize the value of their Hawk Ridge Systems solutions.

If you enjoy helping customers succeed, collaborating cross-functionally, solving problems, and building long-term customer loyalty, this is an exceptional opportunity to grow your career.

Our culture is driven by our core values –
Being People Centric
, caring about our team members, customers, and our community;
Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are ingrained in your core and you aspire to work at a fun, empowering, and successful company, this is a fantastic opportunity for you to take the next step in your career!

Manage a portfolio of approximately 300–400 small accounts through the full customer relationship cycle, including new product purchases, SaaS activation, adoption, expansion, subscriptions, and renewals.

Serve as the primary account manager and strategic partner for assigned customers.

Maintain regular customer contact through daily, monthly, and quarterly outreach.

Conduct monthly business reviews with customers.

Achieve monthly and annual KPIs and revenue targets.

Proactively present product solutions, address customer challenges, and identify upsell and cross-sell opportunities.

Convert quotes into sales orders and process credit card payments.

Create renewal quotes in Salesforce and maintain accurate CRM information, including contacts, activities, opportunity stages, and forecasts.

Coordinate customer onboarding with the appropriate internal office and team members.

Partner closely with colleagues and SOLIDWORKS staff to provide outstanding customer service, secure software discounts, and complete deal registration.

Manage the renewal and sales pipeline and provide reliable weekly forecasts.

Provide coverage for other CSMs when they are out of the office and attend work events as needed.

3+ years of experience in customer success, account management, B2B sales, or a related customer-facing role.

Ability to manage 300–400 small accounts, stay organized, and proactively maintain regular customer contact through daily, monthly, and quarterly outreach.

Some sales experience is required, such as meeting sales targets or identifying and advancing upselling or cross-selling opportunities.

Experience using a CRM (customer relationship management) system and common business tools, such as…