Customer Success Manager
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-10-10
Listing for:
MAD Monkey Media LLC.
Full Time
position Listed on 2026-10-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Own onboarding, adoption, and retention for our SaaS and services customers. Make them love us.
Where you work: Hybrid. You live within commuting distance of Dallas and work from our Dallas location part of each week; the in-office schedule is agreed with you before an offer. This is not a fully remote role.
Pay: $75,000 - $100,000 / year
Most hires land between $82,000 and $90,000. There is a bonus tied to net retention on top of the base.
What you will do- Run onboarding for new customers
- Drive product adoption and identify expansion
- Be the voice of the customer back to product
- Own renewal and churn metrics for your book
- 3+ years CS at a SaaS or marketing services company
- Strong written and spoken communicator
- Comfortable running a customer call solo
- Process-builder mindset
- Bilingual English and Spanish is a real advantage with our customer base
- You build the customer success function: onboarding playbooks, QBRs, health scores
- CS is not a sales-support afterthought here
- Direct line to product and engineering
- Bonus tied to net retention
- Clear path to senior and leadership
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