Customer Advocacy Lead - Escalations & Resolution; Hybrid
Listed on 2026-10-18
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Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep
Selene Finance LP is seeking a Customer Advocacy Specialist to manage highly escalated, complex, and sensitive complaints, including those from executive offices, regulators, and investors.
You will perform investigative research, de-escalate cases with proactive outreach, and coordinate with servicing, operations, and legal teams to ensure compliant, timely resolutions while protecting the company’s reputation.
We are seeking a motivated Customer Advocacy Lead
- Escalations & Resolution (Hybrid) to join Selene Finance LP in Dallas, TX, United States.
Step into the Customer Advocacy Lead
- Escalations & Resolution (Hybrid) role at Selene Finance LP in Dallas, TX, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
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