Strategic Client Partner

Dallas, United States | Posted on 09/14/2026

• Work Experience Client relationship or account management experience
• State/Province Texas
• Country United States

The Staff Pad is proud to partner with a leading cloud consulting company in Dallas, TX, and we are seeking an experienced

Client Partner to serve as a key liaison between clients and the company’sconsulting, delivery, and leadership teams

The Client Partner owns the overall relationship,client experience, and success of an assigned portfolio of clients

Reporting to the Client Partner Lead, the Client Partner develops a strong understanding of each client’s business priorities,Dayforce environment, services, challenges, and goals, ensuring the partnership delivers ongoing value as their needs evolve

Schedule:

Full-Time

• Serveas the primary liaison and relationship owner for an assigned portfolio ofclients
• Build trusted relationships with key stakeholders and executive sponsors
• Understand client objectives, priorities, challenges, expectations, and Dayforceenvironment
• Lead regular client meetings, account reviews, and relationship-focused discussions
• Actas the client advocate internally, ensuring needs, concerns, commitments,and expectations are clearly communicated and addressed
• Gather Voice of the Customer feedback and to identify changes in client sentiment
• Maintain visibility into client health,risks, priorities, opportunities, and key contract milestones across the portfolio
• Monitor contracted hours, utilization,remaining hours, and ticket trends to identify concerns and opportunities
• Proactively address blockers, concerns, identify emerging client risks and escape appropriately
• Use dashboards, reports, and client data to proactively manage the portfolio

• Drive value-focused client conversations beyond tickets to outcomes, priorities, risks, and future needs
• Lead meaningful account discussions around services, priorities, progress, and opportunities
• Identify opportunities to improve adoption, optimize processes, address recurring challenges, or better leverage Dayforce
• Understand upcoming client initiatives and organizational changes that may impact their Dayforce environment or company support needs
• Coordinate with subject matter experts when deeper technical or functional expertise is needed
• Ensure clients experience the company as acoordinated partner across services and teams

• Build knowledge of the Dayforce platform and key functional areas to recognize unmet client needs
• Identify business challenges, planned initiatives, and capability gaps that may present growth opportunities
• Partner with company and Dayforce resources on opportunities aligned with client needs and business value
• Partner closely with Domain Directors, consultants, the Data Coordinator, service leaders, and leadership to understand client priorities and context
• Maintain visibility into service delivery without managing day-to-day consultant work
• Engagethe appropriate Domain Director or service owner when delivery concerns,client commitments, or service issues require attention
• Clearly communicate client needs, business impact, and relationship risks through established prioritization processes
• Escalate critical or time-sensitive client concerns while maintaining ownership ofclient communication and confidence
• Participate in portfolio and account reviews, contributing relevant client insights to planning and prioritization discussions
• Remain professional, calm, and solution-focused during escalations and difficult client conversations
• Ensure clients receive timely communication on significant concerns, commitments,and next steps
• Maintain accurate and up-to-date client information…