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Service Operations Assistant

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: Tom Thumb Supermarket
Full Time position
Listed on 2026-11-04
Job specializations:
  • Customer Service/HelpDesk
    Retail Associate/ Customer Service, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21000 - 30000 USD Yearly USD 21000.00 30000.00 YEAR
Job Description & How to Apply Below
Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Service Operations Assistant Position Purpose

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Key Responsibilities Front-End Operations
  • Assist in overseeing daily front-end activities, including cashiering, customer service, and checkout performance.
  • Support efficient operation of registers, self-checkout areas, service counters, and related customer service functions.
  • Monitor customer flow and staffing levels to ensure prompt service and minimize wait times.
  • Assist with opening, closing, and cash-handling procedures.
  • Help ensure compliance with company operational standards and policies.
Customer Service
  • Deliver exceptional customer service and promote a customer-first culture.
  • Respond to customer questions, concerns, and complaints in a professional and timely manner.
  • Support associates in resolving customer service issues and escalations.
  • Foster a positive shopping experience that encourages customer loyalty and satisfaction.
Leadership & Team Development
  • Assist with supervising, training, and coaching front-end associates.
  • Communicate department goals, expectations, and performance standards.
  • Support onboarding and development of new employees.
  • Promote teamwork, accountability, and a positive workplace culture.
  • Provide direction and support during daily operations.
Cash Accountability & Compliance
  • Assist with cash office functions, register accountability, and balancing procedures.
  • Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment.
  • Support compliance with company policies, audit requirements, and loss-prevention procedures.
  • Monitor operational practices to help reduce errors and shrink.
Operational Support
  • Coordinate front-end activities to maximize efficiency and customer satisfaction.
  • Assist with labor planning and daily workload distribution.
  • Support store management in implementing company programs, promotions, and operational initiatives.
  • Help maintain accurate records, reports, and required documentation.
Safety & Store Standards
  • Promote a safe and clean work environment.
  • Ensure front-end areas, customer service counters, and checkout lanes meet company presentation standards.
  • Follow and enforce company safety procedures and policies.
  • Report operational and safety concerns promptly.
Qualifications
  • High…
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