Japanese Bilingual Airport Operations Rep - Japanese Airline

A major Japanese airline is seeking an Airport Operations Representative at Dallas/Fort Worth International Airport (DFW) in Texas.

No prior experience required! Entry-level candidates are welcome to apply.

As a Passenger Service Agent, you will primarily assist passengers at check-in counters and boarding gates, ensuring a safe and comfortable travel experience.

Responsibilities

• ・Check-in and Boarding:
  Assist with passenger check-in, seat assignments, and boarding gate operations.
• ・Passenger Services:
  Provide customer assistance and respond to inquiries regarding baggage.
• ・Special Assistance:
  Assist passengers requiring special support, including elderly passengers and unaccompanied minors.
• ・Operational Support:
  Coordinate with internal departments and external vendors, assist with in-flight catering-related operations, and handle operational reporting.
• ・Irregular Operations Support:
  Assist with emergency situations and flight disruptions.
• ・Branch Operations:
  Support local events and general administrative duties.
• ・VIP Services:
  Escort VIP passengers and provide assistance at VIP lounges.

Qualifications

• ・Must be legally authorized to work in the United States (visa sponsorship is not available).
• ・Previous experience in the airline industry is preferred, but candidates without prior experience are welcome.
• ・Customer service or hospitality experience is preferred.
• ・Must be available to work flexible shifts, including early mornings, weekends, and holidays.
• ・Strong interpersonal and communication skills.
• ・Basic computer skills, including MS Word and Excel.
• ・Experience with the Amadeus system is preferred.
• ・English:
  Business-level proficiency required.
• ・Japanese:
  Preferred, but not required.

Employment Status | Contract Employee (Typically eligible for conversion to a full-time permanent position after one year, based on performance evaluation) Language | English required / Japanese preferred Working Hours | Shift schedule: 6:00 AM – 3:00 PM (During winter, shifts start approximately 5:00 AM – 2:00 PM; approximately 8 hours per day)

• ・Weekend shifts:
  Flexible scheduling based on availability and preference
• ・Holiday shifts:
  Work may be required on holidays such as Thanksgiving and during the year-end and New Year holidays

Salary | $19–$24/hour (DOE)

• ・Entry-level candidates:
  Starting at $19/hour
• ・Experienced candidates:
  Starting at $20/hour

Benefit |

• ・Health, Dental, and Vision Insurance.
• ・Life Insurance and Accidental Death & Dismemberment (AD&D).
• ・ Staff Travel Benefits (Airline flights and Oneworld partner airlines).
• ・401(k) Retirement Plan, FSA, and Paid Time Off (PTO).