Call Center Team Leader & Performance Coach

Cobb Professional Services is seeking a Call Center Supervisor to lead daily call center operations and support a team of customer service representatives, coaching agents and ensuring a high-quality customer experience. You will monitor metrics like AHT, CSAT, FCR, and abandonment, while addressing escalations and driving improvements.

You will prepare regular performance reports for management and ensure adherence to schedules and procedures in a fast-paced environment in Dallas, TX.

The Call Center Team Leader & Performance Coach position in the Management & Operations, Sales field is open for applications.

This opening is for the Call Center Team Leader & Performance Coach role at Cobb Professional Services.

We are seeking a motivated Call Center Team Leader & Performance Coach to join Cobb Professional Services in Dallas, TX, United States.

Consider building your career as a Call Center Team Leader & Performance Coach at Cobb Professional Services.