Field Coordination Specialist

Asset Watch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Field Coordination team serves as the central hub between customers, field technicians, and internal teams—ensuring work is scheduled, supported, and executed seamlessly. They proactively manage incoming requests, troubleshoot issues in real time, and coordinate across stakeholders to deliver a consistent, world-class customer experience. Through strong communication and operational oversight, they help keep field operations running efficiently while anticipating and resolving challenges before they impact the customer.

• You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers
• You pride yourself on delivering the absolute best customer experience possible
• You are comfortable working autonomously, in a fully remote environment,through daily tasks and challenges
• You have a start-up mindset and an ardent desire to help build a great company from theearly stages
• You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly
• You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is
• You know that Han shot first in the bar scene in Star Wars
• Youpossessgreat empathy and can solve customer problems with speed and precision when problems arise
• You are obsessed with our customers and creating a world class customer experience
• You have a growth mindset and are not happy with the status quo or doing the same thing day in and day out
• You know thatgreat thingscan beaccomplishedwhen intelligent, passionate people work together toward a common goal
• You have no problem jumping into support the team wherever that may be, regardless of defined role

• Rapidly respond to and addressfield technician concerns as theyarise
• Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internalchallenges
• Manage multiple incoming streams of incoming scheduling requests coming in via software, phone,email, and Slack
• Coordinate with internal and external stakeholders as needed to address more challengingconcernsand ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience
• Build a strong, trusting relationship with internal stakeholders through fluid andtimelycommunication
• Identify opportunities to proactively address potential challenges
• Utilizenumeroussoftware tools to accurately diagnose problems andproceedwith the correct solution
• Assistour Field Service Team viatimelyconfirmation of on-site visits and facility reviews
• Schedule and confirm work orders for the Field Service Team.
• Work with our Partner organizations to fulfill a seamless experience for their customers
• Respond to inventory concerns raised by our supply chain team to account for hardware
• Other responsibilities as directed bythe
  
  Field Coordination Manager.

• Some form of technical support or equivalent experience
• 2-5 years of customer service interaction in a startup environment
• Experience with CRM platforms (Salesforceproficiencyrequired)
• Ability to use remote communication tools to interact and add value to internal and external…