Client Delivery Lead

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At Pivot, we help organizations navigate the nuance of people and business. We are a people-centered company that builds off our clients' beliefs and dreams rather than replacing them. We aren't the team that shows up with endless ideas for inspiration and leaves the client to figure it out. We believe our clients are the experts in their own worlds; we bring the data-based frameworks to design and launch the culture-forward initiatives that change how their teams operate.

Whether we are providing executive coaching or designing HR systems, we focus on building structure that creates freedom. We move at the speed of leadership capacity and courage, ensuring our partnerships are as thoughtful as the work we produce together.

At Pivot, we believe how we work matters just as much as what we deliver; thoughtfulness is the through line in each touchpoint and deliverable. We move with intentionality. We stay fluid and curious, attuned to the nuance of every client and context. Our pace isn’t rushed; it’s responsive. And no matter the complexity, we stay grounded in clarity, curiosity, and care.

The Client Delivery Lead is the "builder" of Pivot’s solutions. While the CEO designs the high-level framework, you are the person who does the deep work of creating the actual assets—like job descriptions, interview guides, and culture playbooks—that turn the strategy into reality. You are a collaborator who works directly with client points-of-contact to ensure the tools we build are a perfect fit for their unique culture and needs.

This role ensures that our clients don't just have a plan, but the actual materials they need to lead their teams effectively.

• Taking the strategy from a CEO session and drafting custom interview guides or role descriptions.
• Meeting with a client-side HR lead to gather feedback on a draft performance framework.
• Formatting a final "Culture Playbook" in the Pivot brand voice so it’s ready for the client to launch.
• Translating raw session notes and workshop insights into a structured "Learning Report" or data summary.
• Collaborating with the Success Lead to ensure content is on track for the client’s presentation date
• Updating Pivot’s internal "Learning Library" with a new tool or exercise designed for a specific engagement.
• Develop a launch timeline with the Client Success Lead
• Troubleshooting a document or workflow to improve how we operate behind the scenes.

• Asset Development: Draft and refine client-facing deliverables including job descriptions, competency models, and reports.
• Content Delivery: Partner with the CEO to learn curriculum, workshop materials, and proprietary learning tool- to deliver it for end-user client
• Client
  
  Collaboration:
  
  Work closely with client-side stakeholders to finalize content and ensure assets reflect their unique context.
• Methodology Stewardship: Maintain and evolve Pivot’s intellectual property, ensuring all assets align with our core frameworks.
• Insights Reporting: Analyze qualitative and quantitative data from engagements to prepare insight summaries for clients.

• Emotional Intelligence: You read a room well and are effectively agile in how you approach relational dynamics that builds trust and rapport.
• Relationship-Building: People generally love connecting and collaborating with you because you show up genuinely, thoughtfully, listening to others- meeting the needs of those you are interacting with.
• Compassionate Communication: You are able to deliver various messages, even challenging ones without feeling sharp or off-putting to the receiver. You leverage a thoughtful approach that is felt and appreciated.
• HR/People Operations Knowledge: You have an understanding of people systems and how to develop them, from performance review processes to internal policy design.
• HR Law and Compliance: You have an advanced knowledge and application of HR compliance principles; including investigations, HR law, etc.
• Instructional Design and Delivery: You have experience building tools and resources for…