Sr. User Experience Designer

Description App Folio  is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good.

Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Senior User Experience Designer will join App Folio's Maintenance team to design how property managers, residents, vendors, and owners experience maintenance. You will own design for a set of Maintenance Performer initiatives that are early, strategic, and still have open questions. This is a high impact design role for a designer who can act as a strategic partner to both product management and engineering while turning ambiguity into a path forward.

Your Impact End-to-end ownership:
Own design for new Maintenance Performer capabilities from early problem framing through shipped experiences, including voice AIStrategic partnership:
Frame problems with product management and engineering, propose options, prototype to learn, and help the team choose a direction

Designing with AI agents:
Define what the agent handles and where people stay in control, and make what it did visible, trustworthy, and correctable

Vendor network:
Design how a partner vendor network fits into maintenance coordination

Voice AI:
Help shape voice AI for the Maintenance Performer, including how conversations are designed and how call outcomes show up for the property manager

Adoption and fit:
Make new Performer capabilities self-serve, and build them on the workflows and system of record customers already use

Cross-functional collaboration:

Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early

Research and discovery:
Facilitate user research to validate design decisions, and lead discovery work when direction is still open Design system and mentorship:
Contribute to and evolve App Folio's design system, and mentor other designers

Qualifications

Have led design on ambiguous, early stage initiatives and carried them through to shipped work

Have breadth and flexibility: you can move between projects with different skill needs, often more than one at a time Design for several user types within one system and make deliberate tradeoffs between their needs

Have designed systems where an AI agent or automation acts on a user's behalf, with human-in-the-loop controls

Are an effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partners

Have experience measuring the impact of design work and using product analytics to inform ongoing improvements

Have a strong UX writing sensibility, the language in notifications, follow ups, and agent messages

Bring a systems thinking mindset, seeing how a change in one workflow affects the others

Use AI assisted tools in your day-to-day design work

Must Have

Experience:

Minimum of 5 years of experience in user experience or product design, with meaningful time on complex workflows or operations products

Portfolio: A portfolio demonstrating design process, judgment, and impact on work that started with open questions, including how you narrowed the problem and what shipped

Multi-user workflows:
Experience designing for more than one user type within a single product or service

Strategic partnership:
Experience partnering directly with product management and engineering to shape roadmap and strategy, not only to execute on itNice to Have Experience designing AI driven, conversational, or voice experiences

Experience with Prop Tech, real estate operations, or enterprise products

Location

Find out more about our locations by visiting our site.

Compensation & Benefits The compensation that we reasonably expect to pay for this role is: $125,600 - $157,000 (base salary). The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or…