Program Manager

Program Manager page is loaded## Program Manager locations:
Dallas time type:
Full time posted on:
Posted Yesterday job requisition :
R3036

OVERVIEW:

The Program Manager position is a core component of the Year Up United program. This position is responsible for leading and managing a Learning Community comprised of approximately 40-60 young adults, and professional skills coaches, with the ultimate mission of providing high quality service to the students in the community as they prepare for corporate internships and careers in Year Up-related job fields.

The Program Manager serves as a bridge between instruction and real-world performance, ensuring learners are not only learning skills, but consistently demonstrating behaviors that signal workplace readiness. The Program Manager will play a key role in supporting and reinforcing Year Up United’s applied learning model, ensuring that learners consistently demonstrate work-ready behaviors aligned to internship readiness. Successful outcomes for this role include maintaining 85% retention during the Learning and Development phase and no more than 10% attrition in the internship phase, student satisfaction with the Program, and 75% full time Year Up job outcomes 4 months after graduation.

To be successful in this role, you will bring excellent communication, administrative, and management skills as well as the ability to interface with students, functional departments, and outside stakeholders as we work to achieve our mission. This position will work with our Academic/instructional staff, Student Services, Operations, Placement Success, and Corporate Engagement departments, as well as all Learning Community members to help provide students with individualized support by addressing challenges and understanding when to leverage other resources.

The Program Manager will also interact with students as a professional skills coach, group facilitator, and advocate, participating in creating and sustaining a positive environment, with trust among students, faculty and staff.
** This role is hybrid and requires onsite work in our Dallas local office.
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* KEY RESPONSIBILITIES:

Team Leadership
· Train, lead, support and coach a core team of approximately 10 coaches; coach/train staff on Year Up United’s Program model, and key elements such as facilitation, the student contract, and professional skills coaching
· Run weekly meetings with Learning Community staff and participate in staff trainings
· Coordinate efforts and schedules while maintaining a positive group dynamic amongst both staff and students
· Work collaboratively with other Year Up United functions to coordinate support for students and ensure alignment across departments

Onsite Support The Program Manager will play a critical role in supporting and executing the implementation of operational tasks to ensure seamless onsite activity.

Drive Student Success
· Serve as a role model by reflecting and maintaining Year Up United culture and embodying our values and operating principles while preparing students for corporate internships
· Manage, uphold, and track student contracts in a consistent manner to ensure timely and accurate student payment.
· Work in collaboration with the Placement Success team to coordinate intern performance management
· Oversee student performance to ensure seamless transition from learning and development phase to the internship phase
· Work with the hiring manager to oversee student performance evaluation processes
· Balance serving students and ensuring the overall success of the Learning Community by making appropriate decisions that are both student-centered and in line with our Year Up United’s mission, vision and values
· Collaborate with Student Services, Academic staff/instructors, Internship Services, Placement Success, and all Learning Community members to identify and respond to student needs; ensure students receive high quality services and individualized support
· Drive the development and management of individualized student performance/professional development plans in coordination with aforementioned stakeholders to ensure student success
· In our co-located college…