Service Coordinator

Exemption

Exempt

We are in search of a self-motivatedindividualto join ourfast growing and dynamic team.

The responsibilities of this position will vary greatly but primarily focus on the coordination of processing activities for the Service Department. This individual will oversee a team of onsite and service technicians in Dallas, East Texas, and West Texas, making sure that all service needs are being met according to our customer standards. This position is Monday-Friday, 8:30 AM – 5 PM but may require after hours communication on as-needed basis.

This position is one we hold in high regard in order to provide the level ofserviceexcellenceour customers expect and deserve. Specific duties to include:

• Schedule service calls with technicians, dispatching, andgivingdetailed explanations to technicians.
• Schedule site inspections & preventative maintenance services.
• Provide detailed weekly service reportsas required bythe client.
• Initial basic troubleshooting on video management and access control issues.
• Tracking service calls andtechnicianproductivity.
• Processing RMAs for service parts & repairs.
• Monitor the open incident queue to ensure technicians are dispatched promptly, supportingtimelyonsite service forthe customer.
• Communicate with internal project managers and sales teams.
• Gatherall customer site requirements before dispatching a technician.

• Bachelor or equivalent degree or experience.
• Serviceor Operational experience preferred, along with basic familiarity of access control and video management systems.
• Experience with Microsoft Word, Excel, and Outlook.

• Must be able to communicate effectively and professionally in bothwrittenand verbalmannertocustomersand tothose within the company.
• Mustpossessa positive attitude and be willing to interact with customers, co-workers, and other personnel at all times.
• Commitment to integrity and to the Company Standards and Procedures.
• Attention to detail and accuracy isa must.

• Compensationbasedupon background and experience.
• Full benefits package.
• Vacation.

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.

Pleasesubmityour resume,reference sand your requested salary range when applying for this position to  .

Next Gen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation,management and on-going maintenance services. Our companyaccomplishesthis by hiring only the most experienced and best-qualified talent the security industry has to offer.

Management team and staff members have 10-25 years of commercial and industrial security industryexpertisewith single site, multi-facility, plant-wide, campus-wide, regional,national and international security projects. If thatwasn’tconvincing enough, check out what our employees say about working at Next Gen: