Field Application Engineer, Mandarin & English - Dallas

Our client is a technology-based enterprise centered on high-precision positioning chips and algorithms, focusing on providing high-precision positioning products and solutions for intelligent mobile carriers. Based on self-developed chips, the company has launched a series of automotive-grade high-precision positioning chips, modules, and complete products featuring full-system, full-frequency, and high-performance capabilities, and provides high-precision positioning and integrated navigation solutions based on multi-sensor fusion.

One of their technology applications is to build a series of golf ball range robotics to help operators reduce labor, improve safety, and automate daily range maintenance.

• Provide on-site and remote technical support for the installation, software deployment, calibration, and operation of mobile robot equipment
• Maintain customer relationships and provide after-sales technical services to customers, including remote guidance or on-site repairs
• Act as a liaison between customers and internal company channels to resolve any issues during product use and enhance the overall customer experience
• Collect and report market information and user feedback to assist in improving product design and functions
• Accompany the sales team to visit potential customers and provide on-site technical support
• Write and continuously update user manuals, installation guides, and FAQ databases
• provide technical training to customers, dealers, and agents; work closely with sales and marketing teams during exhibitions, demonstrations, and customer visits; regularly perform equipment maintenance.

• Bachelor's degree or above, majoring in science and engineering such as Mechanical Engineering, Automation, Electronics, Communications, Robotics Engineering, Artificial Intelligence, etc.
• 3 years or more of experience in technical support and testing for robots / intelligent mobile terminal related products; those who have led the delivery of outdoor intelligent robot products are preferred
  
  Familiar with robot technical architecture and basic principles
• familiarity with ROS technology is preferred
• Proficient in basic communication principles such as serial ports / networks, mechanical principles, and electrical principles; possess strong technical troubleshooting and analysis capabilities
• Possess certain documentation skills, have produced standard documents (such as test reports and related templates), and be able to independently write high-quality technical documents
• Possess good communication and coordination skills, stress resistance, and customer service awareness; strong sense of responsibility and self-motivation; able to accept frequent travel
• Possess good English written and oral skills
• Possess channel sales experience in golf equipment brands (such as Toro, John Deere Golf, Jacobsen, Club Car)
• Must have a driver's license