Robotic Field Service Technician

Robotic Field Service Technician

Pickle Robot is looking for a Robotic Field Service Technician to join our fast‑growing field operations team as our primary emergency response and maintenance specialist. This is a highly mobile, reactive role where you'll be dispatched to customer sites across the United States for urgent repairs and short‑notice maintenance on our robotic unload systems. When a critical issue arises, you'll be the first responder—getting our robots back up and running to minimize customer downtime.

$60,000.00/yr – $73,000.00/yr (as provided by Pickle Robot; actual pay depends on skills and experience)

• Respond to emergency dispatch calls and travel immediately to customer sites for urgent robot repairs and maintenance.
• Diagnose and resolve critical mechanical, electrical, and software issues on industrial robot arms, mobile platforms, conveyors, and auxiliary hardware in the field.
• Perform emergency repairs to restore system operation and minimize customer downtime during critical operational periods.
• Execute rapid troubleshooting of complex electro‑mechanical systems under time‑sensitive conditions.
• Conduct preventive and corrective maintenance on robotic unload systems during site visits.
• Work closely with the Boston‑based support team to diagnose issues remotely before arrival and coordinate repair strategies.
• Use clear written and verbal communication to provide real‑time status updates to customers and internal teams during emergency responses.
• Document all field repairs, issue root causes, and resolution steps to improve future response effectiveness.
• Maintain emergency repair inventory and coordinate parts shipment to customer sites as needed.
• Build strong relationships with customers as their trusted emergency response partner.

• Hands‑on experience solving issues with complex electro‑mechanical equipment in field service or maintenance roles (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, Industrial Equipment, etc. sectors is acceptable).
• Proven ability to work independently and make quick technical decisions under pressure in emergency situations.
• Comfortable with 75% travel, often on short notice, including overnight trips and potential weekend/evening availability.
• Familiarity with Linux and Windows GUI and CLI for system diagnostics.
• Solid working knowledge of wiring/electronics and ability to use diagnostic tools (multimeters, oscilloscope, etc.).
• General understanding of networking (IP addresses, DNS servers, etc.) for troubleshooting connectivity issues.
• Ability to read engineering drawings and other engineering‑produced documentation.
• Experience reading debug machine output and logs to diagnose software‑related issues.
• Ability to follow step‑by‑step safety procedures exactly, including lock‑out‑tag‑out protocols in unfamiliar environments.
• Strong communicator with both technical and non‑technical stakeholders, able to explain complex issues clearly under time pressure.
• Customer‑focused mindset with the ability to remain calm and professional during high‑stress emergency situations.
• Physically capable of lifting and moving up to 50 lbs.
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate‑controlled).
• Valid driver’s license and clean driving record.
• High school diploma or equivalent.

• 2+ years of field service or emergency maintenance experience.
• Spanish language proficiency is extremely valuable and helps us interact with warehouse associate stakeholders.
• Experience with industrial robotics, automation systems, or warehouse equipment.
• Background in electrical or mechanical troubleshooting.
• Prior customer‑facing technical support experience in emergency response roles.

• Home‑based position (proximity to major airport preferred for rapid deployment).
• 75% travel to customer sites across the United States on short notice.
• Must be available for emergency dispatch, including potential evening/weekend calls.
• Expect frequent overnight trips and extended periods away from home.

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