Applications Engineer

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Location:

Dallas, TX, US, 75243

The Electro Optical Infrared Systems (EOIS) line of business within DRS has locations in Dallas and Austin, TX, Melbourne, FL, and Cypress, CA. EOIS develops, manufactures, and supports infrared and electro-optical solutions for soldiers, ground vehicles and airborne platforms. We offer an exciting and challenging work environment, a competitive salary and benefits package, and a business culture that rewards performance.

Employing the world’s brightest. Supporting the world’s bravest.

The Applications Engineer is the primary technical resource for DRS’s cooled infrared cameras. He/she is responsible for providing technical guidance, answers and advice to customers, and other DRS personnel. Candidates will be intimately involved in both DRS and customer hardware/software; everything from the definition, development, production, and debug of the infrared camera hardware and software. The candidate must also be highly detail oriented, sales driven, maintain strong communication skills (written and verbal), and have an entrepreneurial mindset.

• PRE SALES.
  • Pursue design opportunities and support customers design efforts
  • Answer RFQs and technical questions from customers.
  • Technically qualify customer requests for quotation to ensure that a quote will meet the customers’ application and operational needs.
  • Identify product or service gaps and to define ways to address handle them using partners and/or new developments
  • Ensure customer quotations are technically accurate, commercially verified, offering the best all-round solution.
  • Maintain accurate and complete records in Customer Relations Managment (CRM).
• POST SALES
  • Provides technical oversight and troubleshooting for both internal and external customers.
  • Provide advice on technical solutions and benefits.
  • Technical lead for customer driven hardware and software solutions - Either as the lead developer or working with a small engineering team
  • Interface with engineering teams regularly regarding technical sales and roadmap alignment
  • Maintains a complete, commonly accessible, technical documentation library
  • Maintain outstanding customer relations.
  • Prepare and support technical seminars and customer presentations
  • Support the existing customer base with technology updates
  • Provides technical guidance, as requested, to other personnel at DRS
  • Communicate with manufacturing locations for queries regarding lead-time, specials, etc.
  • Attend customer meetings as required, including customer site visits.
  • Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released.
  • Maintain communications either verbally or electronically with customer stakeholders to offer support and required
  • Support RMA and FRB teams and process. Drive root cause and corrective action investigations
  • Other duties as assigned

• Entry level - looking for recent graduates
• 4 year engineering degree, BSEE or BSCS
  • BSEE candidates:
    Semiconductor and PCB design/debug desired
  • BSCS, BSCE candidates:
    Windows User Interface developer/programmer desired
• Candidate must possess strong communication and problem solving skills
• Organized, strong attention to detail, excellent follow-through.
  • Demonstrated strong customer relations skills.
  • Warm, friendly and service-oriented philosophy.
  • Excellent oral and written communications skills.
  • Ability to multitask.

• Proficient in Microsoft Office, Outlook, Word, Excel
• Experience developing applications with Visual Basic 6.0 or Visual Basic for Applications (VBA)
• Experience developing applications with C/C++.
• Experience with MATLAB or other…